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FAQsC88g6JNER2019-01-04T19:21:18+00:00
- Do you ship worldwide?
Yes. We ship worldwide!
- Do I have to create an account to shop with you?
Yes. You have to create an account in order to shop with us.
- What payment methods do you accept?
We accept payments via Bank Transfer for Singapore customers only and all credit/debit cards via PayPal for both Singapore and International customers.
- Do I need to a PayPal account in order purchase online?
No. You can make payment online via PayPal without signing up for a PayPal account.
- Do you provide self-collection?
Yes. All Singapore customers may choose to self-collect at our warehouse located at 203 Henderson Road, #04-05, Singapore 159546. Self-collection is available via appointment only
- How much is the shipping cost?
Singapore Customers: Free shipping within Singapore with no minimum purchase!
International Customers: Shipping charges will be calculated after you have selected the items you would like to purchase and entered your delivery address; before carting out; charges are calculated by weight and delivery location.
- How many days will shipping take?
Singapore: 1-3 business days
International: 1-3 weeks
- When will be my orders be shipped?
Payment verification process will take 1 business day. After payment has been verified, your orders will be processed and paced within 1-2 business days. All orders will be packed and shipped from our warehouse. Our main HQ office and warehouse operates from Monday to Friday, 9am to 6pm (GMT+8) except public holidays.
- Am I able to track my order?
Yes. Singapore orders will be delivered by our courier service provider – Roadbull. International orders will be delivered via DHL Express. Tracking number will be sent to your email address after parcel has been shipped.
- How can I make changes to my order after confirmation?
You are not able to alter your purchases once it is entered in our system upon confirmation. However, you can drop us a message here or give us a call at (+65) 6258 9203 to request for changes. If your order has not been processed, we will do our best to make the necessary changes for you.
- Can I cancel my order after confirmation?
As your order is processed immediately, you will not be able to cancel it once you have confirmed payment.
- What can I do if my questions are not listed here?
Drop us a message here and we will answer all your questions or inquiries. Alternatively, you may also give us a call at (+65) 6258 9203 from Monday to Friday, 9am to 6pm (GMT+8) except public holidays.
