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Customer Service: +65 6258 9203 | contact@lionesse.sg

Ordering & Payment

At Lionesse Singapore, we want to provide a fuss free online shopping experience for you. 

We understand that you may have some doubts over the course of shopping online. We would appreciate if you could take some time to read through this guide. Should you need any clarifications, leave us a message here and our friendly customer service team will assist you in the shortest time possible.

 

ORDERING

1) How do I make a purchase?

1. Sign up for an account with us.
2. Browse through our collection. 
3. See something you like? Add the item to cart and proceed to checkout after you're done.
4. Follow the checkout steps as shown on site accordingly.
5. Please ensure that the mailing address you've provided is correct for smooth delivery of your items.

 

2) Do I need to sign up for an account to purchase?

Yes! Setting up an account will allow you to order without having to fill in your details every time you shop with us, and will give you benefits such as order tracking, regular newsletters, and first-hand news of our exclusive discounts and special offers. You can sign up right now, or you can start shopping straight away and set your account up when you check out, whichever you prefer.


PAYMENT

 

We accept payments via Bank Transfer for Singapore customers only and all credit/debit cards via PayPal for both Singapore and International customers.

1) How do I pay for my order?

 

All orders are processed in Singapore Dollars.

 

1. Bank Transfer
Beneficiary Name: Apex Retail Pte Ltd
Bank Name: United Overseas Bank
Country: Singapore
Beneficiary's Account No.: 3723012404
Bank Code: 7375
Branch Code: 046

2. PayPal
All transaction charges by PayPal are fully borne by Lionesse Singapore.

 

2) I have a discount code, how can I use it in paying for my orders?

Simply key in your discount code during checkout and your total amount will be updated accordingly.

 

Do note:
- Only one discount code can be used per order.
- Please always check further terms and conditions supplied with the code.

 

3) I have confirmed my order, can I amend or cancel it?

Please be confirmed about your orders before checkout. Unfortunately, it is not possible for you to amend or cancel items within your order once it has been confirmed. To check your orders, simply log into your account.

4) Do you have an E-Gift Card/Voucher I can purchase?

Leave us a message here and we will get back to you as soon as possible!